4.3. | Human Resources
SLA: GOLD
SERVICE WINDOW: 24/7
FUNCTIONALITIES & SPECIFICATIONS
SCOPE OF THE SERVICE
This service enables the group to provide a standard performance process for employees and gives guidelines about how the performance management process is linked with other HR processes.
This service consists of a set of activities for setting, revising and evaluating annual individual objectives and critical tasks with their corresponding key performance indicators, agreed between Employee and Supervisor.
It is composed of 3 annual phases with the following main activities:
• Objective setting phase (Company, department and team)
• Progress Review phase
• Year End Evaluation Phase
This Service also includes the Compensation Management solution that manages the Salary and Bonus Review, as well as International Assignment and Grades and Level Management in LafargeHolcim. The aim of this service is to maintain and manage the data for the process to aid in achieving a transparent, consistent and structured compensation management process
Since this service is run on the Harmony platform (HTS), the scope of this service includes only Level 2 Operational Support at EMEA level, with Level 1 executed at OpCo level and Level 3 executed at HTS level. Level 2 support will be provided by the nominated regional key user.
The scope of Level 2 support service includes:
- Ensure correct functioning and update of ALE interface between EMEA and Harmony platform
- End user support via User Help desk during the agreed service hours, including end user support for master data quality. Regular data quality check / follow up
- Incident resolution and service request handling that don’t need 3rd level support from HTS. Whenever resolution is not possible at EMEA level, escalate the service to HTS as Level 3 operational support.
- Consultancy on how to use the Performance Management tool and Service. Whenever a Group concept / solution is needed service will be escalated to HTS as Level 3 support.
- Change requests management: collect, analyze, submit change requests at regional level and represent EMEA at Global Change Request Body.
FUNCTIONALITIES & SPECIFICATIONS
This service enables the group to provide a standard performance process for employees and gives guidelines about how the performance management process is linked with other HR processes.
This service consists of a set of activities for setting, revising and evaluating annual individual objectives and critical tasks with their corresponding key performance indicators, agreed between Employee and Supervisor.
It is composed of 3 annual phases with the following main activities:
• Objective setting phase (Company, department and team)
• Progress Review phase
• Year End Evaluation Phase
This Service also includes the Compensation Management solution that manages the Salary and Bonus Review, as well as International Assignment and Grades and Level Management in LafargeHolcim. The aim of this service is to maintain and manage the data for the process to aid in achieving a transparent, consistent and structured compensation management process
SCOPE OF THE SERVICE
Since this service is run on the Harmony platform (HTS), the scope of this service includes only Level 2 Operational Support at EMEA level, with Level 1 executed at OpCo level and Level 3 executed at HTS level. Level 2 support will be provided by the nominated regional key user.
The scope of Level 2 support service includes:
- Ensure correct functioning and update of ALE interface between EMEA and Harmony platform
- End user support via User Help desk during the agreed service hours, including end user support for master data quality. Regular data quality check / follow up
- Incident resolution and service request handling that don’t need 3rd level support from HTS. Whenever resolution is not possible at EMEA level, escalate the service to HTS as Level 3 operational support.
- Consultancy on how to use the Performance Management tool and Service. Whenever a Group concept / solution is needed service will be escalated to HTS as Level 3 support.
- Change requests management: collect, analyze, submit change requests at regional level and represent EMEA at Global Change Request Body.
APPLICATIONS
ESS/MSS | WORKDAY | HARMONY PLATFORM | HOLCIM PORTAL
CUSTOMER COMPANIES
European IT Services, Holcim Belgium, Holcim Switzerland, Holcim South Germany, Holcim Italy, Holcim Germany, Holcim Slovakia, Holcim Hungary, Holcim Croatia, Holcim Romania, Holcim Bulgaria, Holcim Azerbaijan, LH Russia, Holcim Spain, Holcim Haut Rhin, xLafarge Russia, xLafarge Spain, Aggregate Industries UK, France – FR, xLafarge Hungary, Lafarge (Greece), Lafarge BFC d.o.o., Lafarge Cement S.A, Lafarge cement (Moldova) S.A, LH Austria, Holcim Netherlands, Holcim Lebanon, Aljabor Cement Industries, SOCIMAT, Morocco – MA, Holcim Morocco, Egypt – EG, South Africa – ZA, Nigeria – NG, Unicem – NG, ITSC – ES, Bamburi Cement Limited, Hima Cement Limited, Zimbabwe – ZW, Jordan – JO, LH United Arab Emirates, LH Malawi, Iraq – IQ, LH Mauritius, LafargeHolcim Business Services
SUPPORT WINDOW